HR Shared Services Representative Tier i (Full Time)

A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. Provides support services with a high degree of customer satisfaction, expertise, and timeliness. We find beauty in YOU. Ensures timely and accurate information/problem resolution to employees. \- High school diploma or GED \- Minimum 1-year experience in customer service, data entry or related field \- Computer proficiency with working knowledge of MS Office - in particular Excel \- Excellent Customer Service skills \- Prior Call Center experience is a plus \- Prior ServiceNow application experience is a plus \- Strong written, oral, and interpersonal communication skills (including professional telephone etiquette \- Stress management skills are essential \- Attention to detail and accuracy \- Ability to remain calm when confronted with hostility, anxiety or impatience will be assessed \- Ability to apply general rules to specific problems to produce answers \- Ability to provide high quality, timely, professional, and positive customer service \- Ability to multitask and work in a team environment \- Ability to handle confidential and sensitive information with discretion \- Ability to meet or exceed established service level expectations We offer a competitive salary, outstanding benefits package that includes medical, dental, vision.