Position is primarily remote but requires in-office work one day per week. Responsibilities: Tuition Reimbursement Fulfillment/Pay Slip Requests Adoption Assistance Benefit Eligibility letters Subpoenas Unemployment HR Direct Incoming Mail Distribution Employment Verifications Periodic data entry related to specific projects Other tasks as assigned Service Award Administration Must possess the ability to: Administer assigned specialty functions within HR Direct Accurately and timely administer unemployment claim responses back to the vendor Contact stores, distribution center and home office associates and/or their HR partners to resolve issues and/or gather necessary information Meet all stated deadlines with strong attention to detail Flex work schedule according to business need (in-office work one day per week) Provide exceptional customer service and follow-through on all emails/calls received and initiated Qualifications Must be able to maintain confidentiality Customer service experience Strong attention to detail, prioritization and accuracy Strong written communication skills are required. Comfortable with placing outbound calls to obtain information Ability to work in a team environment to achieve goals Proficiency with Microsoft Office (Outlook, Word, Excel) #LI-Remote#LI-DS1 An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
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