Host/Hostess

Company Overview Proper Hospitality is an international hospitality company that designs, brands and operates bespoke properties and experiences. Job Overview Must love hospitality! Responsibilities: Utilize the Reservation System to monitor and make reservations Assist in handling reservations and floor charts Assist managers with pacing the flow of the guest experience Assist dining room team in tracking and recording guest preferences Support servers in satisfying guest needs by taking direction and assisting as needed Speak eloquently about the hotel, restaurant and menu Understand the different menu items Prioritize guests’ needs above service team member convenience Gain insights to a guests dining preferences through verbal and nonverbal cues Be respectful and courteous to all guests and associates Maintain the ambiance and service standards of the hotel at all times, while on property Prepare room for dining by preparing tables and setting decorations, candles, napkins, service plates, polishing glassware and polishing utensils. Confirm guest reservations by phone and/or email Assist with guest parking validations Skills and Knowledge Required: Capability of offering a charismatic service tailored to specific guests and their needs Friendly and able to build a rapport with guests to establish future business Learn and retain the product knowledge relative to the position on the floor This position will be expected to successfully resolve any guest issues and complaints in addition to communicating all concerns to management The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis. Strong attention to detail Have at least two years experience in a restaurant or two years of hotel experience Maintain of guest information and pertinent restaurant data Think clearly, quickly, maintain concentration and make decisions in high pressure situations Qualification Standards: Education- High school or equivalent preferred Experience- Two years of high end hotel or restaurant experience preferred.