Maintain competitor awareness & knowledgeManage store maintenance in a cost-efficient wayEnsure all admin routines for both people and operations are handled in a correct wayFashion & Trend AwarenessKeep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etcEnsure your team provides product and fashion knowledge as well as other relevant information during customer interactionsEnsure good understanding of the local area of your store, customers, competition, and fashion trendsTeam & Development Responsible for talent and performance management in your store - recruiting, onboarding, upskilling, and developing your teamComplete performance evaluations and succession planning to support business needs & teamRetain and share your knowledge and skills with your teamStrong collaboration with Area team and store leadership team including VMsEnsure excellent communication & professionalismResponsible for the teams planning & schedulingRegular communication to store colleagues to inform, motivate and inspire - daily/weekly meetings, etcEnsure all procedures, routines, security, and legal requirements in all areas of the store are followedParticipate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial ExecutionEnsure a clean and tidy sales floor and back of house.Ensure high fashion quality, visual and commercial product presentation, with great garment care.Ensure good stock levels and provide input on allocation to relevant area or sales market colleaguesResponsible for & supports with the daily opening & closing of store routines and processesEnsure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards, processes, utilizing all tools and technology providedUpkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc)Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the storeUpdate & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)Who You AreTo be a successful and effective Store Manager, you'll be a strong leader who enjoys taking responsibility for others.Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics.Relevant experience working in a leadership position that you can apply to your roleRetail management and retail operations experienceExperience collaborating closely with a teamWhy You'll Love Working at H&MWe value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COSCompensation: expected base salary range is $68,344-$79,620 annuallyEEOC Code: OFMPay Status: Salary, Non-Exempt (Exempt for Top Volume locations)*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. We want to shape a new world in Fashion.
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