H&M Store Manager - Lakeland Square Mall

Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategiesRepresent yourself and the H&M brand positively during all customer interactionsEstablish, analyze, and follow up on sales & budget goals, and create plans to optimize resultsEnsure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our productsFollowing up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiativesSchedule to budgeted hours plan in line with sales budget and commercial activitiesEnsure correct routines in fitting room and checkout, including transaction, returns and exchangesBe aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you’re encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. H&M is a part of H&M Group. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.