HM Store Manager Crocker Park

Job Description About the Role As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit • Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies • Represent yourself and the H&M brand positively during all customer interactions • Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results • Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products • Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives • Schedule to budgeted hours plan in line with sales budget and commercial activities • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges • Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them.