H&M Store Manager - 1133 Connecticut Avenue

About the position As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. Responsibilities • Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies • Represent yourself and the H&M brand positively during all customer interactions • Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results • Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products • Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives • Schedule to budgeted hours plan in line with sales budget and commercial activities • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges • Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge • Manage store maintenance in a cost-efficient way • Ensure all admin routines for both people and operations are handled in a correct way • Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions • Ensure good understanding of the local area of your store, customers, competition, and fashion trends • Responsible for talent and performance management in your store - recruiting, onboarding, upskilling, and developing your team • Complete performance evaluations and succession planning to support business needs & team • Retain and share your knowledge and skills with your team • Strong collaboration with Area team and store leadership team including VMs • Ensure excellent communication & professionalism • Responsible for the teams planning & scheduling • Regular communication to store colleagues to inform, motivate and inspire - daily/weekly meetings, etc.