H&M Store Manager

Customer Sales & Profit • Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies • Represent yourself and the H&M brand positively during all customer interactions • Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results • Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products • Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives • Schedule to budgeted hours plan in line with sales budget and commercial activities • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges • Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions • Ensure good understanding of the local area of your store, customers, competition, and fashion trends • Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed • Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development Why You’ll Love Working at H&M • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years • You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues • We are an inclusive company where you’re encouraged to be yourself at work • You will have access to a large global talent community, where career growth and aspirations have no limits • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community • You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS • *H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting.