About the position At H&M, as a Retail Sales Associate, you will be advising our customers and keeping them in style! A Retail Sales Associate, or Sales Advisor, as referred to internally, is responsible for delivering the Best Customer Experience that contributes to the store's sales and profit. Responsibilities • Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience , • Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities , • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals , • Actively process, stock, and replenish garments on sales floor and stock room , • Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following the register best practices routine , • Eager to educate and promote our H&M Loyalty program to our customers , • Share knowledge and skills with colleagues, offering help when needed to build a positive working environment , • Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee safety for colleagues and customers at all times , • Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store Requirements • Strong customer service skills , • Ability to work in a fast-paced environment , • Good communication skills , • Basic knowledge of fashion and trends , • Ability to work as part of a team , • Flexibility to work various shifts, including weekends and holidays
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