H&M Sales Advisor - Short Pump

About the position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. You use your fashion and product knowledge to help customers find relevant information, promote products, and create a positive shopping experience. You also contribute to garment care, presentation, replenishment, and a clean and tidy sales floor and back of house, working with your store team to meet sales targets and deliver great service.\n\nThe role includes keeping up to date with fashion and product trends, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in relevant training. Retail duties include handling the full garment cycle, operating fitting-room and checkout areas, maintaining displays and stock levels, supporting in-store omnichannel services and technology, and helping open and close the store. The position is hourly and non-exempt, with a stated pay rate of \$15.50 per hour.

Responsibilities

Welcome and guide customers through the store and available omnichannel experiences, providing direct customer support.Engage customers in conversation, explain fashion trends, stories and products, and actively promote and sell products.Promote the Hello Member customer loyalty app and in-store sustainability initiatives.Represent H&M positively during customer interactions and support sales or operational actions to reach store targets.Keep up to date with fashion trends, styles, brands, products, competitors and relevant influencers; share relevant product and fashion knowledge with customers.Share service, fashion and store-operations knowledge with colleagues, follow store procedures and legal requirements, exchange feedback, and participate in relevant onboarding and training.Complete the garment cycle, including unpacking, replenishment, steaming and garment care.Operate fitting-room and checkout areas according to best practices and processes.Maintain a clean and tidy sales floor, back of house and stockrooms.Support garment presentation and maintain attractive merchandise displays, clear trends and stories in line with visual and commercial guidelines.Maintain good stock levels through sales-floor replenishment routines.Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect and Smart Store services.Support store opening and closing.Follow applicable health and safety guidelines and legal requirements.Requirements

Sales experience in a dynamic and collaborative environment.Experience working with customer service in fashion, retail or another service-related industry.Passion for fashion and the products created in-store, and motivation to provide customers with a great experience.Communicative, creative, curious, motivated, flexible, decisive and action-oriented approach.Enjoy working in a collaborative and dynamic environment.Benefits

Health insuranceWellness and family support programsCompany match retirement planPaid leave programsPaid time off, including a community day to serve the local communityEmployee discount at H&M, & Other Stories, COS and other H&M Group brandsH&M Incentive Program (HIP)Colleague Resource Groups and networking opportunitiesDevelopment opportunities