HM Sales Advisor Maine Mall

About the Role As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. A Day in the Life • Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service • Willingness to engage and have conversations with customers to provide excellent service • Guide customers through fashion trends, stories and products in all areas of the store • Ability to effectively promote and sell our products to customers • Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives • Represent the brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team General Information • Fashion and trend awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. • Use product and fashion knowledge to share relevant information with customers • Team and development: Retain and share service, fashion and store operations knowledge and skills with colleagues • Follow all procedures, routines, and legal requirements in all areas of the store • Give and receive feedback with colleagues to learn, develop and support each other • Participate in onboarding, introduction processes and trainings relevant for your role and future development • Retail operations/visual and commercial execution: complete full garment cycle from unpacking and refill to steaming and ensure garment care • Operate fitting room and checkout areas according to best practice and processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Uphold best practices for in-store omni services and in-store tech services/tools • Support with opening and closing of the store • Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities Qualifications • As a Sales Advisor, you'll be passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • You should be communicative, creative and curious, motivated, flexible, decisive, and action-oriented • You should enjoy working in a collaborative and dynamic environment • You have sales experience in a dynamic and collaborative environment applicable to your role • Experience working with customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M • We value diverse backgrounds and are committed to inclusion • We are a values-driven organization guided by seven values • Access to Colleague Resource Groups for community and networking opportunities • Inclusive company culture where you are encouraged to be yourself • Global talent community with opportunities for career growth • Comprehensive benefits including health insurance, wellbeing and family support programs, retirement plan, paid leave and paid time off • Employee discount on H&M, COS, and other brands Additional Information • Job Status: Hourly, Non-Exempt • EEOC Code: SLS • Compensation: Sales Associates Pay Rate $15.25 per hour • This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive.