HM Sales Advisor Lakeland Square

You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. • Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service • Willingness to engage and have conversations with customers to provide excellent service • Guide customers through our fashion trends, stories and products in all areas of the store • Ability to effectively promote and sell our products to customers • Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives • Represent the brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with the store management team General Information Fashion & Trend Awareness • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers • Use your product and fashion knowledge to share relevant information to customers Team & Development • Retain and share service, fashion and store operations knowledge and skills with colleagues • Follow all procedures, routines, and legal requirements in all areas of the store • Give and receive feedback with colleagues to learn, develop and support each other • Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice and processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution and maintain attractive merchandise displays and clear stories according to visual and commercial guidelines • Ensure good stock levels with replenishment routines on the sales floor • Keep up with in-store OMNI services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) • Support with opening and closing of the store • Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities Qualifications Who You Are • As a Sales Advisor, you should be passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • You should also be communicative, creative and curious, motivated, flexible, decisive and action-oriented • You should enjoy working in a collaborative and dynamic environment • You have sales experience working in a dynamic and collaborative environment that you can apply to your role • Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M • We value diverse backgrounds and strive for an inclusive environment • We are guided by our values and have a long-standing culture • Access to colleague resource groups for community and networking opportunities among colleagues • Inclusive company where you’re encouraged to be yourself at work • Access to a large global talent community with opportunities for career growth • Comprehensive benefits including health insurance, wellness and family support programs, retirement plan matching, paid leave programs, and paid time off, plus a community day to serve your local community • You can express your personal style with our employee discount across brands Additional Information • Job Status: Hourly, Non-Exempt • EEOC Code: SLS • Compensation: Sales Associates Pay Rate $13.50 per hour • This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. If you have difficulties, you can request an alternative method of assessment by contacting the recruitment team.