About the position As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. Responsibilities • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service , • Willingness to engage and have conversations with customers to provide excellent service , • Guide customers through our fashion trends, stories & products in all areas of the store , • Ability to effectively promote and sell our products to customers , • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives , • Representing yourself and the H&M brand positively during all customer interactions , • Support with commercial or operational actions to reach sales targets with store management team , • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers , • Use your product & fashion knowledge to share relevant information to customers , • Retain and share your service, fashion and store operations knowledge and skills with colleagues , • Follow all procedures, routines, and legal requirements in all areas of the store , • Give & receive feedback with your colleagues to learn, develop & support each other , • Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development , • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care , • Operate fitting room and checkout areas according to best practice & processes , • Contribute to a clean and tidy sales floor and back of house (including stockrooms) , • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines , • Ensure good stock levels with replenishment routines on sales floor , • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools , • Support with opening and closing of the store , • Following all H&S guidelines and legal requirements applicable to role and responsibilities Nice-to-haves Benefits • Comprehensive benefits inclusive of health insurance, wellness and family support programs , • Company match retirement plan , • Paid leave programs and paid time off, including a community day to serve your local community , • Employee discount at H&M, & Other Stories, and COS , • Access to Colleague Resource Groups (CRGs) for community and networking opportunities , • Career growth and aspirations with no limits
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