H&M Sales Advisor - Full Time

About the position As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. Responsibilities • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service • Willingness to engage and have conversations with customers to provide excellent service • Guide customers through our fashion trends, stories & products in all areas of the store • Ability to effectively promote and sell our products to customers • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives • Support with commercial or operational actions to reach sales targets with store management team • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers • Use your product & fashion knowledge to share relevant information to customers • Retain and share your service, fashion and store operations knowledge and skills with colleagues • Follow all procedures, routines, and legal requirements in all areas of the store • Give & receive feedback with your colleagues to learn, develop & support each other • Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice & processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools • Support with opening and closing of the store • Following all H&S guidelines and legal requirements applicable to role and responsibilities Requirements • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative and curious, motivated, flexible, decisive, and action-oriented • Enjoy working in a collaborative and dynamic environment • Sales experience working in a dynamic and collaborative environment • Experience working with customer service in fashion, retail or other service-related industries Benefits • Comprehensive benefits inclusive of health insurance, wellness and family support programs • Company match retirement plan • Paid leave programs, and paid time off, including a community day to serve your local community • Employee discount at H&M, & Other Stories, and COS • Access to Colleague Resource Groups (CRGs) for community and networking opportunities • Inclusion in the H&M Incentive Program - HIP