HM Sales Advisor Detroit

Position: HM Sales Advisor Downtown Detroit You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service • Willingness to engage and have conversations with customers to provide excellent service • Guide customers through our fashion trends, stories & products in all areas of the store • Ability to effectively promote and sell our products to customers • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives • Representing yourself and the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team Fashion & Trend Awareness • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. • Use your product & fashion knowledge to share relevant information to customers Team & Development • Retain and share your service, fashion and store operations knowledge and skills with colleagues • Follow all procedures, routines, and legal requirements in all areas of the store • Give & receive feedback with your colleagues to learn, develop & support each other • Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care • Operate fitting room and checkout areas according to best practice & processes • Contribute to a clean and tidy sales floor and back of house (including stockrooms) • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines • Ensure good stock levels with replenishment routines on sales floor • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) • Support with opening and closing of the store • Following all H&S guidelines and legal requirements applicable to role and responsibilities Qualifications Who You Are • As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. • You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.