About the position Responsibilities Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer serviceGuide customers through our fashion trends, stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresenting yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamKeep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.Use your product & fashion knowledge to share relevant information to customersRetain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future developmentComplete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilitiesRequirements Passionate about fashion and everything we create in-store.Motivated by giving customers a great experience.Communicative, creative and curious, motivated, flexible, decisive, and action-oriented.Enjoy working in a collaborative and dynamic environment.Sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industriesBenefits Health insuranceWellness and family support programsCompany match retirement planPaid leave programsPaid time offCommunity day to serve your local communityStaff discount card, usable on all our H&M Group brands in stores and onlineH&M Incentive Program – HIP
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