h&m Retail Store Manager

And while a Store Manager's role is diverse and multifaceted, there are a few things that take priority over all else: delivering customers the best in- store experience in the market, the development and health of the team that you'll grow, and instilling H&M values in all aspects of how the store is run. Serves as manager on duty, manager of a department and support on the floor when needed in a Symbolic leader function. Provide direct customer service on the sales floor Lead by symbolic example mentoring staff in providing high-quality H&M direct and indirect customer with the 5 basic demands on the selling floor, in the fitting room and at the cash point Ring on the register, report and handle all required transactions, issue receipts and pack merchandise Establish and oversee plans, budgets and variable costs for store; work with comparable sales to last year, sales to budget and future sales trends to maximize profitability with the District team Accurate recording of sales figures Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge Ability to take own initiative and take responsibility for actions Ability to work strategically, tactically and operationally Ability to multitask in a fast paced environment and prioritize effectively Ability to be clear and convincing when communicating goals, information and expectations to staff Ability to plan and achieve long-and-short term goals Ability to coach and apply appropriate developmental tool for each individual Experience with preparing and administrating progressive discipline process and performance management as well as succession planning Basic computer skills, such as browser navigation, software interaction and data entry, are needed Open availability including evenings and weekends Around 5% travel required as necessary (District meetings, workshops, etc.)