Feb. 2, 2021

h&m Retail Sales Advisor

H&M Gretna, Nebraska

## Job description By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. Direct Customer Service · Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor · Apply a 'Heads up' approach - be aware of customers that require assistance and offer help · Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) Sales & Profit You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached Store Operations · Keep the fixtures full and tidy regularly throughout the day to maximize sales · Ensure great garment care to sell the products in their best condition at the right time · Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales · Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: o Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas o Dusting all counters/hard surfaces, removes all spills, trash and debris from store o Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces o Maintaining cleanliness of all bathroom facilities on an as needed basis Garment Processing Procedures · Actively process, stock and replenish garments on sales floor and stock room · Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities · Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals Cash Handling Procedures · Handle payments and returns · Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine Policy and Safety Routines · Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store · Execute reductions, price changes, and transfers Best Team By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. · Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment · Give honest and constructive feedback to your colleagues to develop their skills · Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times Minimum Qualifications: · High School graduate or equivalent preferred · 6 months of experience in customer service, preferred · Ability to lift in excess of 20 pounds · Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance · Ability to climb a ladder and use a step stool Requirements: · Excellent customer service skills · Ability to recognize and execute selling opportunities · Ability and willingness to run a cash register · Good communication and organizational skills · Ability to multi-task in a fast-paced environment · Ability to take initiative to complete tasks and solve problems · Ability to meet deadlines · Ability to manage time and prioritize · Must be able to work a flexible work schedule including nights and weekends Financial Accountability: None All your information will be kept confidential according to EEO guidelines.

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