You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues. Actively work with your Department Manager/ Store Manager to support the business needs You plan and prioritize actions together with your team that have a clear impact on selling. Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example. Assists the management team with the training and developing of sales advisors on the operational side of the business by following up on clear goals and providing timely feedback. Ensure health & Safety, legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all times You strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same Minimum Candidate Qualifications: High School Degree or equivalent; Associates Degree preferred 1-2 years of retail customer service experience Prior supervisory experience is a plus Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool Requirements: Open availability including evenings and weekends Basic computer skills such as browser navigation, software interaction and data entry are needed Minimal travel required (i.e. Workshops) Financial Accountability: None Job Status: Non-Exempt, Hourly, Full Time or Part Time EEOC Classification: SLS All your information will be kept confidential according to EEO guidelines.Create an account to see the full posting, access our search engine, and more.