The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.A Day in the LifeWorking at H&M means no two days are ever the same, but a typical day will include the following responsibilities:Support the total OMNI customer experience, ensuring visual and commercial presentation according to global guidelines.Represent yourself and the H&M brand positively during customer interactions.Identify and act on commercial opportunities with your Department Manager.Provide excellent customer service and promote products, including our Customer Loyalty App and sustainability initiatives.Manage fitting room, checkout routines, and admin routines for people and operations.Fashion & Trend AwarenessStay updated with fashion trends, styles, brands, competitors, and influencers.Ensure your team provides product and fashion knowledge during customer interactions.Team & DevelopmentShare knowledge and skills with the team.Collaborate with Visual Merchandiser team.Give and receive feedback to support development.Communicate regularly to motivate and inform colleagues.Follow procedures, routines, and legal requirements.Retail Operations/ Visual & Commercial ExecutionMaintain a clean and organized sales floor and stockroom.Ensure high-quality visual and product presentation.Manage stock levels and provide input on allocation.Oversee the full garment cycle and fitting routines.Utilize in-store tech tools and services effectively.Maintain accurate price signage following guidelines.Update BOH areas with key information and safety standards.Responsible for opening and closing the store daily.QualificationsEmerging leader who enjoys responsibility.Ambitious, good communicator, supportive, analytical, and capable of working with numbers.Achievement-oriented and motivated by performance and customer focus.Why You’ll Love Working at H&MValuing diversity and inclusion.Access to community and networking through CRGs.Inclusive environment encouraging authenticity.Global opportunities for career growth.Comprehensive benefits including health, wellness, retirement, and paid leave.Employee discounts across multiple brands.Additional InformationCompensation: $20.65-$24.37 hourly. EEOC Code: SLS. Pay Status: Non-Exempt, Hourly.This posting highlights key responsibilities; additional duties may be assigned. Details vary by market and employment type.Inclusion & DiversityWe foster inclusive, diverse, and equitable workplaces. We aim for a fair recruitment process, avoiding cover letters to minimize biases.Company DescriptionOur purpose is to liberate fashion for the many.
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