H&M Department Supervisor- Dayton Mall

As a Department Supervisor, you will be responsible for for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.Representing yourself and the H&M brand positively during customer interactionsBe aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on themEnsure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customersFollowing up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiativesEnsure correct routines in fitting room and checkout, including transaction, returns and exchangesEnsure all admin routines for both people and operations are handled in a correct way Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etcEnsure your team provides product and fashion knowledge as well as other relevant information during customer interactions Retain and share your knowledge and skills with the Store teamCollaboration, planning & teamwork with in-store Visual Merchandiser teamGive & receive feedback with your colleagues to learn, develop & support each otherRegular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etcEnsure all procedures, routines, and legal requirements in all areas of the store are followed

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