Overall Job Summary: The Department Supervisor is responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. People and Teams • Ensure clear communication to Store team on business performance, company culture, training focuses through daily Behind the Seams Meetings and participating in leadership meetings • May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store • Work with timekeeping and scheduling system as part of opening/closing routines • May be asked to train other supervisors as well as complete projects on an as needed basis for their development • Serve as a note taker for staff interviews when needed • Act as a management witness, on behalf of H&M, in employee discussions as needed • Ensure that all employee issues are immediately brought to the attention of management team • Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store • Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback • Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times • Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same There may be additional duties and responsibilities assigned for this job at the company’s discretion. We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. H&M is a part of H&M Group.
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