Head Coach (Store Manager)

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity, commitment, and fosters an environment of engagement, ownership, and continuous improvement.

Competencies

Drive for Results: Holds self to high standards and pushes through challenges to deliver results.​Customer Centric: Models, coaches, and inspires an exceptional customer experience. Builds community connections to strengthen the brand.​Builds High Performance Teams: Builds an engaged, motivated team. Coaches and develops team members. Retains talent and ensures bench strength.​Problem Solving: Is solution oriented, sees problems as opportunities. Looks beyond the obvious and doesn’t stop at the first answers. Keeps the goal in mind and is not easily deterred.​Decision Quality: Considers options carefully. Balances data and judgment to make sound day-to-day decisions​.Communicates Effectively: Gives direct, complete, and actionable feedback. Listens intently. Allows ideas to be shared.​

Responsibilities

People

Attract, hire, develop, and retain top talentCreate a culture of engagement, ownership, and continuous improvementBuild a succession pipeline through intentional development plansLead performance management, accountability, and recognitionOperations

Set priorities and ensure execution of all operational standardsServe as the subject matter expert for all store operationsValidate process execution through inspection and coachingEnsure compliance with all policies, safety standards, and controlsMerchandising

Own store presentation and sales-driving visual executionEnsure fixtures, flow, and product placement maximize performancePartner with leadership to adapt merchandising to local market needsHold the team accountable to cleanliness and organization standardsService

Champion the customer experience and service cultureEvaluate the store environment through the customer perspective dailyEnsure consistent delivery of the Party service modelAddress systemic service gaps and coach leaders to sustain excellenceResults

Own store sales performance, payroll, and expense controlLead execution of high-volume events and hot marketsAnalyze results, set goals, and drive sustained performance improvementBuild a results-driven culture through clarity, focus, and accountability

Skills and Knowledge

Ability to analyze performance, identify opportunities, and drive improvement, Advanced leadership and coaching skills with the ability to build high-performing teams, Deep understanding of store operations, service standards, and execution, Enthusiastic attitude with a passion for sports and retail

Qualifications

5+ years of experience in retail2+ years of store management and leadership experienceAssociates or Bachelor’s degree preferredAvailability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events

Physical Requirements

Must be able to stand and walk for extended periods of timeAbility to lift up to 50 poundsAbility to bend, reach, and climb laddersPay Range

$24.40 - $35.35