Guest Services Associate

Job Summary We are seeking a dedicated team member to welcome, assist, and exceed guest service expectations. This role focuses on guest interaction, problem-solving, and promoting both physical and digital services to enhance the shopping experience. Skills: Uphold outstanding guest service by following established service standardsWelcome and engage with visitors in a warm and genuine wayQuickly assess guest requirements and tailor your approach to meet themHelp guests by providing information about products and problem-solving optionsEnsure that scanning, bagging, and payment processing are carried out with precision and efficiencyKeep your workspace tidy and well-organizedKeep customers informed about promotions, recent arrivals, and upcoming store occasionsMotivate customers to sign up for loyalty programs and consider applying for store credit cardsAid guests in utilizing and engaging with digital platforms, such as the store app and online servicesFollow store guidelines when handling returns to uphold customer service standardsOptimize the procedures for order pick-up, drive-up services, and facilitating gift registry transactionsHelp address and calm guest issues and reduce tensions in a manner that aligns with store regulationsUphold regulatory compliance by ensuring adherence to federal, state, and local laws concerning regulated productsAssist with various store operations as required depending on the needs of the businessAdditional Skills: