Guest Service Specialist

Job Summary: This can be something as simple as providing directions to a local attraction or offering a complimentary drink to celebrate a guest's special occasionSet the tone for a positive visit by greeting your guests with a warm and authentic welcomeRemember that not all guests want or need assistance at all times. Be sure to check our website and social media pages for updates and announcementsEducate customers on the versatility of the RedCard, which can be used both in-store and online, allowing for easy and convenient shoppingTargeting the Best Possible Service for Each Guest Utilizing Wallet and Other App Features: To provide each customer with the best possible service tailored to their needs, Target has employees who can assist shoppers in utilizing Wallet and other features of the application. This effort ensures that customers can use their app to the fullest, allowing them to get the most out of each shopping experienceIt's crucial to be familiar with all the fulfillment services, and be able to assist the customer in enrolling, initiating, and taking advantage of themTry to carry out all return procedures and adhere to the instructions indicated on the register. Take ownership of the situation and make necessary adjustments to appease the customer while still complying with Target's policies and protocolsFollowing Target’s policies and procedures can help assistants recover the guest’s shopping experience and de-escalate negative situationsProvide a smooth and simple service to guests picking up orders or registering for eventsClearing out your work area can help you stay focused and on-task throughout the dayKeep the store fully stocked with a range of items while also making yourself available to help customers during open hoursMaintaining a culture of ethical conduct, safety, and compliance requires ongoing communication, training, and reinforcement of policies and proceduresProtect yourself and your teammates by recognizing and resolving safety hazards; abide by all safety guidelines and regulations; work safely at all timesEnsure compliant delivery of guest services, including order pick-up and drive-up, by strictly observing all relevant federal, state, and local adult beverage laws, consistently maintaining a culture of compliance.Obligations beyond the standard job descriptionSkills: