GUEST LEAD - Part-time

Primary responsibilities / accountability: Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards Serve as Manager on Duty when managers are not present Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation Ensures attainment of sales and inventory shortage goals Implements merchandise presentation, restocking and recovery to maximize productivity Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards Maintains clean store environment People development: Fosters a guest-focused team environment, driving volume and anticipating guest needs Achieves excellent guest service by role-modeling company service standards Creates a learning environment for associates Addresses guest concerns, coming to resolution when possible, and involving management where appropriate Shares information and communicates clearly to all levels Holds self and employees accountable for achievement of financial results and statistical standards Manages conflict and coaches by applying company’s recommended processes, standards and guidelines Empowers and involves associates in decision-making processes Receives feedback and fosters dialog around solutions Develops associates through an individualized approach by matching talent with tasks and delegating and challenging Fosters team commitment through support, relationship building, and recognizing individual contributions Leads by managing through change and adversity Store Operations: Controls workflow through successful planning and delegation Execution of task directives within designated time frames Completes opening/closing procedures Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets Maintains a safe work environment and reports any potential hazards Maintains the store’s organization, appearance, and cleanliness Participates and assists in the preparation for the stores’ inventory Participates in store walk-throughs with team, communicating successes/opportunities in key store areas Communicates effectively with executive team Recommends ideas to improve standards and processes Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business Primary responsibilities / accountability: Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards Serve as Manager on Duty when managers are not present Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation Ensures attainment of sales and inventory shortage goals Implements merchandise presentation, restocking and recovery to maximize productivity Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards Maintains clean store environment People development: Fosters a guest-focused team environment, driving volume and anticipating guest needs Achieves excellent guest service by role-modeling company service standards Creates a learning environment for associates Addresses guest concerns, coming to resolution when possible, and involving management where appropriate Shares information and communicates clearly to all levels Holds self and employees accountable for achievement of financial results and statistical standards Manages conflict and coaches by applying company’s recommended processes, standards and guidelines Empowers and involves associates in decision-making processes Receives feedback and fosters dialog around solutions Develops associates through an individualized approach by matching talent with tasks and delegating and challenging Fosters team commitment through support, relationship building, and recognizing individual contributions Leads by managing through change and adversity