GUEST LEAD - Part-time

At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. Provide guests with exceptional service, through relationship building, product knowledgebrsharing, and presenting a clean, well-maintained store environment.brPrimary responsibilities / accountability:brDirects guest service efforts that are consistent with Altar’d State standards; coaches associates onbrguest interactions to increase transactions and capture guest opportunitiesbrProvides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering tobrthe Altar’d State service standardsbrServe as Manager on Duty when managers are not presentbrHelps develop team to accomplish store’s business objectives through coaching, investment, retentionbrand motivationbrEnsures attainment of sales and inventory shortage goalsbrImplements merchandise presentation, restocking and recovery to maximize productivitybrUnderstands the Altar’d State culture, and ensures compliance with all Altar’d State values amp; practices,brand store operational standardsbrMaintains clean store environment/p pbrstrongRevenue Generation:/strongbrConsistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goalsnbsp;/p pbrstrongPeople development:/strongbrFosters a guest-focused team environment, driving volume and anticipating guest needsbrAchieves excellent guest service by role-modeling company service standardsbrCreates a learning environment for associatesbrAddresses guest concerns, coming to resolution when possible, and involving management wherebrappropriatebrShares information and communicates clearly to all levelsbrHolds self and employees accountable for achievement of financial results and statistical standardsbrManages conflict and coaches by applying company’s recommended processes, standards and guidelinesbrEmpowers and involves associates in decision-making processesbrReceives feedback and fosters dialog around solutionsbrDevelops associates through an individualized approach by matching talent with tasks and delegatingbrand challengingbrFosters team commitment through support, relationship building, and recognizing individualbrcontributionsbrLeads by managing through change and adversity/p pbrstrongStore Operations:/strongbrControls workflow through successful planning and delegationbrExecution of task directives within designated time framesbrCompletes opening/closing proceduresbrAdheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortagebrcontrol and to protect Company assetsbrMaintains a safe work environment and reports any potential hazardsbrMaintains the store’s organization, appearance, and cleanlinessbrParticipates and assists in the preparation for the stores’ inventorybrParticipates in store walk-throughs with team, communicating successes/opportunities in key storebrareasbrCommunicates effectively with executive teambrRecommends ideas to improve standards and processesbrReports to work as scheduled; records time worked accurately by using Altar’d State’s time andbrattendance system; remains flexible to the needs of the business/p p/p pstrongTechnical expertise:br/strongDemonstrates a desire and ability to be a responsible learner and navigates the Altar’d State computerbrsystemsbrPerforms register transactions quickly and efficientlybrProcesses transactions accurately; able to handle cash and provide change without errorbrOperates phone, answering calls with an appropriate greeting/p pbrstrongBrand integrity:/strongbrUnderstands and can clearly articulate the Company’s brand positioning, including the uniqueness ofbrconcept, current marketing and promotional initiatives, outreach events, in-store events and ministries.brOperates with the highest levels of personal integrity and business confidentiality.brRepresents the brand by adhering to appropriate standards of dress and grooming.brParticipates and attends all store meetings.brbrstrongPosition requirements:br/strongProven ability to develop associates and hold individuals accountable for performancebrAbility to function as a role model, ensuring that the guest remains the top prioritybrAbility to organize, delegate, prioritize, meet deadlines, and follow-up on all store activitiesbrProven ability to respectfully challenge and motivate the teambrKnowledge of visual standards and techniques, and ability to implement and substitute within companybrguidelinesbrDemonstration of strong verbal and written communication skills/p pPrevious retail experience preferred. At the heart of our brand is our mission to change the world. Provide guests with exceptional service, through relationship building, product knowledgebrsharing, and presenting a clean, well-maintained store environment.brPrimary responsibilities / accountability:brDirects guest service efforts that are consistent with Altar’d State standards; coaches associates onbrguest interactions to increase transactions and capture guest opportunitiesbrProvides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering tobrthe Altar’d State service standardsbrServe as Manager on Duty when managers are not presentbrHelps develop team to accomplish store’s business objectives through coaching, investment, retentionbrand motivationbrEnsures attainment of sales and inventory shortage goalsbrImplements merchandise presentation, restocking and recovery to maximize productivitybrUnderstands the Altar’d State culture, and ensures compliance with all Altar’d State values amp; practices,brand store operational standardsbrMaintains clean store environment/p pbrstrongRevenue Generation:/strongbrConsistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goalsnbsp;/p pbrstrongPeople development:/strongbrFosters a guest-focused team environment, driving volume and anticipating guest needsbrAchieves excellent guest service by role-modeling company service standardsbrCreates a learning environment for associatesbrAddresses guest concerns, coming to resolution when possible, and involving management wherebrappropriatebrShares information and communicates clearly to all levelsbrHolds self and employees accountable for achievement of financial results and statistical standardsbrManages conflict and coaches by applying company’s recommended processes, standards and guidelinesbrEmpowers and involves associates in decision-making processesbrReceives feedback and fosters dialog around solutionsbrDevelops associates through an individualized approach by matching talent with tasks and delegatingbrand challengingbrFosters team commitment through support, relationship building, and recognizing individualbrcontributionsbrLeads by managing through change and adversity/p pbrstrongStore Operations:/strongbrControls workflow through successful planning and delegationbrExecution of task directives within designated time framesbrCompletes opening/closing proceduresbrAdheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortagebrcontrol and to protect Company assetsbrMaintains a safe work environment and reports any potential hazardsbrMaintains the store’s organization, appearance, and cleanlinessbrParticipates and assists in the preparation for the stores’ inventorybrParticipates in store walk-throughs with team, communicating successes/opportunities in key storebrareasbrCommunicates effectively with executive teambrRecommends ideas to improve standards and processesbrReports to work as scheduled; records time worked accurately by using Altar’d State’s time andbrattendance system; remains flexible to the needs of the business/p p/p pstrongTechnical expertise:br/strongDemonstrates a desire and ability to be a responsible learner and navigates the Altar’d State computerbrsystemsbrPerforms register transactions quickly and efficientlybrProcesses transactions accurately; able to handle cash and provide change without errorbrOperates phone, answering calls with an appropriate greeting/p pbrstrongBrand integrity:/strongbrUnderstands and can clearly articulate the Company’s brand positioning, including the uniqueness ofbrconcept, current marketing and promotional initiatives, outreach events, in-store events and ministries.brOperates with the highest levels of personal integrity and business confidentiality.brRepresents the brand by adhering to appropriate standards of dress and grooming.brParticipates and attends all store meetings.brbrstrongPosition requirements:br/strongProven ability to develop associates and hold individuals accountable for performancebrAbility to function as a role model, ensuring that the guest remains the top prioritybrAbility to organize, delegate, prioritize, meet deadlines, and follow-up on all store activitiesbrProven ability to respectfully challenge and motivate the teambrKnowledge of visual standards and techniques, and ability to implement and substitute within companybrguidelinesbrDemonstration of strong verbal and written communication skills/p pPrevious retail experience preferred.