The Guest Experience Leader (GEL) at Bloomingdale's is a pivotal role focused on enhancing customer interactions and driving sales on the selling floor. The GEL is responsible for proactively engaging with customers, resolving issues, and mentoring associates to ensure an exceptional shopping experience. This position requires a dynamic presence in the store, with the goal of maximizing customer satisfaction and sales performance. , • Communicate with management about customer experience and staffing issues. , • 3-5 years of related experience in retail or customer service.
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