Highly interactive with both associates and customers, the GEL moves through the store constantly during the shift to gain total oversight of the selling environment, resolving spontaneous customer issues and adjusting resources to drive sales and service. Fueled by the Power of Relationships • Acts as a Role Model of Service. • Knows the customers and clients who shop frequently; greets them by name and acknowledges our appreciation for their business. • Mentors associates on all store processes and procedures to ensure an outstanding customer experience. • Responsible in conjunction with the Business Managers for assuring the proper maintenance, fill in and recovery of the selling floor at the end of the night is to standard.
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