Guest Experience Lead | Fashion Place (Fixed term contract

Position: Guest Experience Lead | Fashion Place (Fixed term contract) Guest Experience Lead | Fashion Place (Fixed term contract)lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.Core Responsibilities of the JobBring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.Open and close the store in accordance with the opening and closing procedures.Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands‑on experiences.Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.Job RequirementsMust be legally authorized to work in the country in which the store is locatedMust have the ability to travel to assigned store with reliable transportation methodsSchedule/AvailabilityThe work schedule can vary based on store needsShifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidaysIn addition, during peak time frames, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team membersExperience1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)Some experience in leading, mentoring, or delegating with othersJob Assets (i.e., nice to have; not required)Education: High school diploma/GED/equivalent, or aboveExperience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)Food safety and/or liquor service certificationWhat We Look ForInclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differencesIntegrity:Behaves in an honest, fair, and ethical mannerGuest Experience: Actively creates an inclusive, high‑caliber experience and connection for every guest through team membersLeadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and…