Guest Experience Lead | Fashion Island, Newport Beach

We owe our success to our innovative product, emphasis on stores, commitment to our people... and the incredible connections we make in every community we're in. The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Core Responsibilities of the Job • Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Eligibility • Must be legally authorized to work in the country in which the store is located • Must have the ability to travel to assigned store with reliable transportation methods Schedule/Availability • The work schedule can vary based on store needs • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays • In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members Experience • 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations) • Some experience in leading, mentoring, or delegating with others Job Assets (i.e., nice to have; not required) • Education: High school diploma/GED/equivalent, or above • Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers) • For Experiential stores with food/beverage service only: Food safety and/or liquor service certification What We Look For • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences • Integrity: Behaves in an honest, fair, and ethical manner • Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work • Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives • Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions • Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks • Interactive Communication: Conveys information effectively and understands information shared while interacting with others Work Context (e.g., environment, interactions, physical) • Work involves moving through the store with bright lights and loud music • Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices • Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) • For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages Compensation & Benefits Package