Guest Experience Lead | Biltmore Fashion Park Job at Lululemon in Phoenix

In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.Job SummaryThe Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.Core Responsibilities of the Job Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Job RequirementsEligibility Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation methods Schedule/Availability The work schedule can vary based on store needs Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members Experience 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations) Some experience in leading, mentoring, or delegating with others Job Assets (i.e., nice to have; not required) Education: High school diploma/GED/equivalent, or above Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers) For Experiential stores with food/beverage service only: Food safety and/or liquor service certification What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks Interactive Communication: Conveys information effectively and understands information shared while interacting with others Work Context (e.g., environment, interactions, physical) Work involves moving through the store with bright lights and loud music Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages Compensation & Benefits PackageBase Pay Range: $21.50 - $24.74/hour, subject to minimum wage in the location Target Bonus: $2.00/hour Total Target Base Pay Range: $23.50 - $26.74/hourlululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.At lululemon, investing in our people is a top priority.