Guest Engagement Assistant Store Leader

The Assistant Store Leader of Guest Engagement leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. Guest Engagement Leaders drive excellence and provide leadership in all aspects of the store with a special focus on development of associates and the guest experience. People • Fosters a guest-focused team environment through driving volume and anticipating guest needs • Achieves excellent guest service by role-modeling company service standards • Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention • Holds self and associates accountable for achievement of financial results and performance standards • Manages conflict and coaches by applying company's recommended processes, standards and guidelines • Empowers and involves associates in decision-making processes • Receives feedback and fosters dialog around solutions • Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results • Fosters team commitment through support, relationship building, and recognizing individual contributions • Leads by managing through change and adversity • Makes recommendations on hiring, promotions, and terminations of team members based on performance • Co-conducts and facilitates sales associate and keyholder training Process • Engages our guests and make their shopping experience exceptional • Coaches to Guest Engagement expectations • Manages Mission Monday partnership and events • Butterfly (manager on duty) on the floor at all times with zones covered at all times • Ensures the fitting room experience is exceptional outfitting and styling • Manages product communication and all product information posted • Manages and executes building guest book / logs • Leads new associate on-boarding • Co-leads floor set and refresh strategy • Co-manages payroll and store's financial performance • Makes decisions regarding store operations and planning • Controls workflow through successful planning and delegation • Executes task directives within designated time frames • Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets • Communicates effectively with executive team • Must be able to lift and carry heavy boxes (up to 30 lbs.) Qualifications • 1 year Retail Management • Bachelor's Degree preferred • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently.