The role of a Guest Advocate can provide you with the skills and experience of: • Communicating and interacting with guests to build an welcoming guest experience • Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns • Adapting to different guest interactions and situations • Promoting and engaging around various benefits, offerings and services • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed. • Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features. • You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). But, there are a few skills you should have from the get-go: • Communicating effectively, including using positive language and attentive to guests needs • Welcoming and helpful attitude toward guests and other team members • Attention to detail while prioritizing tasks • Willing to educate guests and engage around products and services • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
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