Greeter/Host

Summary

The Greeter/Host at the Boston boutique provides a warm welcome to clients, manages the entrance, and supports the sales team to ensure an exceptional client experience. Stationed at the boutique entrance, the role directs visitors, manages appointment flow, and assists with client needs while coordinating with selling, operations, and asset protection. This position helps maintain a hospitable environment and minimizes wait times for clients.

Responsibilities

Warmly greet every visitor entering and leaving the boutique and determine the nature of their visitDirect clients to appropriate merchandise or team members and communicate arrivals to selling, operations, and asset protectionMaintain and update the daily appointment calendar, indicating arrivals, no-shows, reschedules, and cancellationsSupport phone appointment requests, enter schedules, assign requests, and resolve appointment conflictsManage the outdoor queue when the boutique is at capacity and proactively update waiting clientsProvide hospitality services such as umbrella storage, beverage service, and escorting clients to the door or car with purchasesModel the company vision of extraordinary service and handle difficult situations with composurePerform other duties as assigned by the supervisorRequirements

Strong verbal and written communication skills with a gracious, warm approachCustomer service or retail experience in a service-oriented environmentAbility to work a flexible schedule according to business needsHigh attention to detail and ability to keep personal workspace organizedBasic knowledge of the neighborhood, store services, and ability to handle customer inquiriesProactive, calm, professional demeanor with high-touch service standardsSolid knowledge of Microsoft Office (Word, Excel, PowerPoint); multilingual skills are a plusEnthusiasm, self-confidence, and motivation