General Store Manager

The General Manager (GM) is responsible for setting the tone for the store and team, bringing our brand to life while creating a memorable and inspiring experience for our customers. This person will be responsible for coaching and developing a high level of salesmanship and brand knowledge within their team to achieve or exceed monthly sales goals. Responsibilities include: • Plan and implementing sales strategies • Coordinate daily customer service operations (e.g. sales processes, orders and payments) • Track the progress of monthly sales goals for the store as a whole • Track the progress of employee sales goals on an individual basis • Monitor and maintain store inventory • Evaluate employee performance and identify hiring and training needs • Supervise and motivate staff to perform their best • Develop team members to ensure efficiency and compliance • Communicate effectively with clients • Analyze consumer behavior and adjust product positioning accordingly • Professionally and calmly handle customer/consignor issues • Make sure all employees adhere to company’s policies and guidelines • Act as our store’s representative and set an example for your team at all times Our ideal candidate has: • Extensive knowledge of high end / designer brands and labels • At least one year managing a clothing store or boutique • At least two years working in fashion retail with a strong customer service focus • Experience working in a fast paced environment • Experience with hands on training and ongoing staff development • Strong critical thinking skills when it comes to problem solving • The ability to handle high stress situations professionally and calmly Experience in a resale / consignment environment is very much a plus!