About the position
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future. The Role The General Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. He/she is responsible for managing the operational execution of the store, ensuring exceptional customer experiences and driving profitable top-line sales growth. Additionally he/she coaches and develops all associates and managers while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences. The General Manager oversees a flagship location or 2-3 stores. The General Manager is to exemplify service standards, management practices, and store execution; he/she should stand as an example for the rest of the region.
Responsibilities
Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the sameDemonstrate the ability to perform and train staff on all store operations tasks from register to stock roomEnsure cash handling and register procedures are maintained and executedEnsure integrity of payroll procedures and store schedulingDelegate appropriately to ensure efficiency of store operations and to develop team membersCoach and develop retail associates to meet store goalsLead the recruitment, onboarding, training and development of all staffProvide regular feedback, coaching and counseling on performanceResolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as requiredPartner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processesBuild a candidate pipeline via networking and interviewingIdentify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunitiesAnalyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goalsAbility to build customer loyalty; grow and manage clienteleMaintain product knowledge and ensure delivery of this information to staffEncourage and recognize opportunities for team sellingUnderstand and exemplify the rag & bone brand philosophy and lifestyleWork closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trendsConsistently act within core values of rag & boneModel and teach store associates to support a positive client-centric environmentContribute to a positive, fun, professional, productive, and team-oriented store atmosphereRequirements
Minimum of 5 years of prior work experience in specialty retail with 3+ years in a management roleBenefits
Clothing AllowanceGenerous Employee DiscountPaid Time OffMedical, dental, vision and ancillary benefitsMembership to Calm and access to other wellness benefits401kPaid Parental Leave
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