General Manager- Georgetown

The General Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. The General Manager is to exemplify service standards, management practices, and store execution; he/she should stand as an example for the rest of the region. Ensure that all staff on duty are doing the same • Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room • Ensure cash handling and register procedures are maintained and executed • Ensure integrity of payroll procedures and store scheduling • Delegate appropriately to ensure efficiency of store operations and to develop team members • Coach and develop retail associates to meet store goals • Lead the recruitment, onboarding, training and development of all staff • Provide regular feedback, coaching and counseling on performance • Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required • Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes • Build a candidate pipeline via networking and interviewing • Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities • Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals • Ability to build customer loyalty; grow and manage clientele • Maintain product knowledge and ensure delivery of this information to staff • Encourage and recognize opportunities for team selling • Understand and exemplify the rag & bone brand philosophy and lifestyle • Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends • Consistently act within core values of rag & bone • Model and teach store associates to support a positive client-centric environment • Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere Rules we live by | Rules you live by • The Customer Rules – Minimum of 5 years of prior work experience in specialty retail with 3+ years in a management role • Be a Good Human - Be original, be authentic • Have No Fear - Innovate, solve problems • Own Every Decision - Work together, get results • Quality Matters - Be disciplined, be competitive • Make Shit Happen The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.