General Manager - Coach 444 N. Michigan Avenue

General Manager - reports to District Manager Selling and Service § Understands organizational objectives and makes decisions that align with Company priorities and values § Endorses, models and develops store and district team to deliver Coach’s Selling and Service expectations § Manages sales strategies, initiatives and growth across all categories and partners with other stores within District to drive district and regional selling initiatives § Flexes store business strategies and personal selling techniques to contribute to overall store and financial results § Serves as a leader within in the District and can provide strategic and Human Resources support when the District Manager is not available § Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers § Sales/productivity goals: Sets and communicates goals for the team and on occasions for multiple stores or the district, tracks store’s performance at all times and achieves sales through team § Productivity Management: Holds the management team accountable for floor supervisor productivity, personal productivity and management contribution § Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals § Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers § Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives § Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics § Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace § Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style § Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) § Coaches team on how to incorporate trends into their selling experience with customers § Influences customer’s purchase decisions by balancing patience and assertiveness § Sensitive to customer and team’s needs and tailors approach by reading cues § Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking § Encourages team to build long-term relationships with customers to drive business § Develops both self and individual product knowledge skills and remains aware of current collections § Protects and drives the needs of the business at all times § Understands the positive sales impact staffing has on the business; recruits and hires accordingly § Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools § Ensures all daily tasks are completed without negatively impacting service of Coach standards Workplace and Environment § Creates enthusiasm and positivity for a shared vision and mission § Leads by example § Demonstrates confidence when leading the team and managing the store § Takes initiative; has a high level of ownership and accountability for results of self and others § Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate Workplace and Environment (continued) § Builds trusting relationships with peers and team § Acts as advocate for the team, district/region and Brand § Is adaptable and flexible to change § Switches gears based on the needs of the business both seamlessly and pro-actively § Maintains a calm and professional demeanor at all times § Fosters an environment of teamwork and collaboration § Creates short and long-term strategies to achieve personal metrics and performance § Uses available resources to make informed decisions and takes appropriate partners when necessary § Utilizes Company tools to keep self-informed § Delegates and empowers others § Recognizes and values individual performance and communicates appropriately § Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans with the Store Manager for the continuous development of staff § Resolves performance problems using appropriate communication, coaching and counseling techniques § Creates a talent bench strength by actively recruiting and interviewing candidates § Recruits, interviews, selects, on boards and retains top talent § Acknowledges and reinforces the importance of how all roles contribute to the success of the store Operations § Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention § Demonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.) § Writes schedules to maximize business by scheduling right people, right place, right time § Interacts and communicates with supervisor(s) on a regular basis to keep them informed § Maintains interior and exterior upkeep of the building with partnership from the corporate office § Understands and uses all retail systems and reporting tools § Adheres to all retail policies and procedures including POS and Operations procedures § Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals § Serve as a leader within the district if the District Manager is out of the business Additional Requirements Experience: 2-5 years of previous Store Manager experience in a luxury retail service environment preferable. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.