The General Manager's leadership inspires alignment to the b-Bloomingdale's vision of a selling culture, driving volume growth and profitable business relationships. \- Recruit top quality executives and staff with appropriate diversity. \- Leverage business relationships with the store organization: Invite honest feedback from these business partners in order to improve people and performance. Consistently demonstrate the urgency of engaging the customer in a professional, polished and knowledgeable manner; \- Ensure that brand strategy initiatives are fully embraced by the store with the right communication, recognition and alignment; \- Drive Service and achieve success as measured by the NPS (Net Promoter Score) standard; \- Inspire and empower a cohesive management and selling team to own and guarantee the outstanding service experience. \- Maximize both corporate and store initiated events to drive volume, client relationships, and service reputation.
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