You are responsible for leading your store and are in a unique position to coach your staff, expand your customer base and continue to develop news strategies to drive the business. Leadership and People Management • Leads by consistently championing LSF’s purpose and strategy and by motivating and inspiring the team • Sets clear goals and expectations for the team with consistent performance feedback to monitor results • Manage overall team performance & growth: • Recognize contribution of others and celebrate success • Manage and monitor team morale & talent retention • Provide clear feedback and regular coaching • Foster team’s ongoing growth & development through both training & on-the-job learning • Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner • Manage employee relations issues with appropriate partnerships and guidance • Communicate clearly with management team to ensure that entire staff is informed and involved • Proactively recruit and retain staff at all levels to reflect market demographics and anticipation of future business needs • Display a strong commitment to self-development and growth Represent the Brand • Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude • Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business • Take ownership for maintaining the LSF aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment • Partner with Corporate Management to ensure that the assortment strategy is aligned with the needs of the business • Ensure the store is merchandised according to visual guidelines and hold team accountable to the standards • Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business Operational Excellence • Understand and adhere to all operational procedures and ensure the efficient running of store operations. Drive the Business and Deliver Results • Holds self and team accountable for the achievement of financial targets through monitoring and improvement of measurable statistics that drive the business • Conversion • Email Capture • Daily, weekly, monthly, quarterly & annual targets • Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement • Analyze, interpret & apply data (both internal measures & external trends) to identify key issues and maximize your business; this includes reporting-out of key information to inform corporate partners • Run your business with agility, changing direction & continuously improving based on key indicators and lessons learned
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