Full Time Operations Supervisor

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. essential duties and responsibilities include, but are not limited to the following: client & service expert: development of a clientele through proactive client outreach and the ability to build and maintain relationships with new clients partner with SM to develop business driving initiatives that build a repeat business or attract a new customer to the store ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach ensure team is compliant will all clientele standards and thank you note program ensure all associates complete the sales training program model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales leadership presence/steward of talent: assist SM with the achievement of financial success through improvement of measurable results that positively impact the store performance responsible for assuming the SM role in manager’s absence lead by example with the achievement of personal sales goals educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized ability to network in the community to ensure open positions are filled efficiently with little impact to the business conduct ongoing review and assessment of employee performance building brand equity: understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer ensure brand and operating standards are met to support brand consistency.