Full-Time Keyholder - Buckhead Village

This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals. Client Centric: • Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall • Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums) • Follow through on customer journey as required to ensure a content client • Support the needs of the client through styling advice and suggestion with every engagement • Solution oriented approach to finding resolutions to customer service issues Team Leadership: • In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization • Support a positive work environment with teams and throughout store network including cross functional partners • Support performance management initiatives with store teams • Attend and participate at store meetings as required by the business • Ability to manage and resolve conflict in the workplace Visuals: • Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards • Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise • Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs • Provide support to ensure that all processes are compliant with legal, safety, and internal procedures • Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary • Additional projects/ responsibilities may arise in accordance with the needs of the business