Customer Service: Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities. Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store. Talent Management - Coaches associates to stock replenishment and adhering to visual brand standards Operations – Assume store leadership position within the store and overall store accountability in the absence of the store manager. Assists in the opening and closing of the store. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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