Full-Time Customer Service Supervisor

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. What You’ll Do • Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals • Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) What Skills You Have Required • Must be at least 18 years of age or older • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals • Strong verbal/written communication and interpersonal skills • Flexible availability, including days, nights, weekends, and holidays Pay Starts At: $18.10