About the position
The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store's KPl's. Assistant Managers also must hold store employees accountable to following all policies and procedures.
A day in the life, what you’ll be doing:
Displays a customer-focused mindset at all times and ensures all team members
deliver an engaging, positive and authentic customer experience
Handles customer situations in compliance with policy and procedures,
attempts to "solve for yes" and escalates issues as appropriate
Maintains a clean and well organized store, promoting a safe working and
shopping environment to maximize the customer experience
Shares feedback from customers with the leadership team to improve the
overall customer experience
Performs as the floor supervisor role as needed to cover non-peak periods
(breaks etc.)
Delivers an engaging, positive and authentic customer experience with all
customers
Displays a customer-focused mindset at all times and ensures all team members
deliver an engaging, positive and authentic customer experience
Holds self and others responsible for the accomplishment of all operational
tasks
Coaches and provides feedback on Sales Associate's performance
Supports associate engagement by recognizing and rewarding outstanding
performance
Provides direction to associates to ensure understanding of company
directives and standards
Prioritizes and delegates tasks to meet all operational needs
Supports and executes visual directives and maintains visual standards set by
the company
Drives efficiency in all operational store processes
Maintains merchandise flow, filling and presentation standards throughout the
store and stockroom
Maintains a clean and well organized stockroom and store, promoting a safe
working and shopping environment to maximize the customer experience
Ensures all store associates follow all policies, procedures and all Safety
Program practices
Reflects the PacSun brand by demonstrating passion and affinity for product,
brands, fashion and trends
Inspires and motivates others by consistently exhibiting core value behaviors
Demonstrates willingness, aptitude, and initiative to learn what is unknown
about product, brands, fashion and trends
Responsibilities
• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
• Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate
• Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience
• Shares feedback from customers with the leadership team to improve the overall customer experience
• Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)
• Delivers an engaging, positive and authentic customer experience with all customers
• Holds self and others responsible for the accomplishment of all operational tasks
• Coaches and provides feedback on Sales Associate's performance
• Supports associate engagement by recognizing and rewarding outstanding performance
• Provides direction to associates to ensure understanding of company directives and standards
• Prioritizes and delegates tasks to meet all operational needs
• Supports and executes visual directives and maintains visual standards set by the company
• Drives efficiency in all operational store processes
• Maintains merchandise flow, filling and presentation standards throughout the store and stockroom
• Maintains a clean and well organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience
• Ensures all store associates follow all policies, procedures and all Safety Program practices
• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
• Inspires and motivates others by consistently exhibiting core value behaviors
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends
Requirements
• Passion for product, brands, fashion and trends
• High School Diploma or equivalent preferred
• Effective written, verbal and presentation skills
• Strong communications skills
• Excellent time management skills
• Proficient in math and possesses strong computer skills
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