Full-Time Administrative Assistant

About the position

As Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day to day communication to support excellent customer service and operational efficiency.

Responsibilities

Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership teamEffectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routinesRefresh and maintain associate common areas and office areas to support a safe and engaging work environmentAssist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practicesExecute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohl’s best practicesMonitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are metMaintain in-store technology devices including, but not limited to, handheld scanners and two-way radiosCommunicate and guide store technology issues through resolutionComplete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.)Acting with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment and discernment when making decisions; taking appropriate partners as neededDemonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issuesLeading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signingAccomplishing multiple tasks within established timeframesTraining, monitoring and reinforcing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customersOther responsibilities as assignedRequirements

Must be 18 years of age or olderLimited travel to support new store openingsStrong verbal/written communication and interpersonal skillsFlexible availability, including days, nights, weekends, and holidaysAbility to perform the accountabilities listed in the “What You’ll Do” Section.Ability to satisfactorily complete company training programs.Ability to comply with dress code requirements.Basic math and reading skills, legible handwriting, and basic computer operation.Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.Ability to use a computer for tasks such as communicating, scheduling, keeping detailed records, reviewing data and spreadsheets, etc.Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.Perform work in accordance with the Physical Requirements section.Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.Ability to sit/stand/walk for the duration of a scheduled shift (at least 8 hours).Ability to visually verify information and locate and inspect merchandise.Ability to comply with health and safety standards.Nice-to-haves

Experience decision-making and problem-solving in a fast paced environmentRetail or service industry experience