We are looking for a Freelance Customer Service Representative for a top fashion company in Port Washington, NY! This position is remote for the time being. Responsibilities: Answer incoming calls and process orders Ability to effectively communicate with international customers and employees Resolve customer complaints, troubleshoot issues to determine best path for resolution Correctly document customer interactions and track call types Maintain support service levels and uphold the company's Customer Service standards Own follow up with customers to resolve inquiries regarding order status, shipping status and stock availability Take inbound phone calls for up-to 90% of assigned shift Perform all other duties as assigned Qualifications: Previous customer service experience Fluent in French is required Ability to work a flexible schedule: (12pm-8pm with a 1-hour lunch break) Week 1: Training (9am-5pm with a 1-hour lunch break) #rwfh
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