FREELANCE CLIENT SALES ADVISOR

The Client Sales Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPI’s.Responsibilities: Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction. Escalate any customer issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met. Ensure that all customer communications are handled in line with brands policies and processes. Qualifications: Previous experience in luxury customer service(preferably retail, hotel or concierge businesses) Must be able to commute to Jersey City, NJ office Outstanding communication skills, both written and verbal Strong sales negotiation skills Clear demonstration of a customer first mind-set Highly motivated, energetic and inspirational team player Able to work a varied schedule including hours/days/nights/holidays and weekends Able to multi-task and prioritize competing tasks Fluent in English, proficiency in Spanish, French or Mandarin a plus Proficient in Microsoft Office Salesforce knowledge is a plus