Free People is growing and opening a new store in Portland, ME in late August! The Store Manager will lead and drive sales by taking an Omni channel approach to the retail experience. Brand Experience • Acts as a brand representative reflective of the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer • Advocates for technology usage and trains the team to transact in the moment to deliver a seamless Omni-channel retail experience; ensures merchandising and display presentations create a compelling atmosphere • Cultivates an environment of genuine customer connection and encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way Leadership + Team Management • Continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection • Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities • Prioritizes employee development to ensure team expertise on product fit and styling to inform and inspire the customer; provides employees with timely and specific feedback to create a culture of action and accountability Communication + Relationships • Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported • Fosters a culture of communication and teamwork to ensure a balance between customer service, operational tasks, and visual needs; stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team • Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth • Provides store and departmental insight related to the customer experience and communicates feedback to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas
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